A Professional Image – Your Partners in Customer Care

Feb 15, 2023

A Professional Image offers nationwide call center efficiency, along with a family run business atmosphere. A Professional Image, located in Mesa, Arizona, has been family owned and operated since 1986, and has instilled that commitment to family across all aspects of our 24/7 answering service. From the owner to the newest hire, API offers a work experience that is both fast paced, and also tailored to each individual employee’s skillset. Every live receptionist at A Professional Image goes through personalized one-on-one training, where they are encouraged and empowered to work with their trainer to fully understand the intricacies of our system, and of the medical and commercial accounts that we answer for. Our staff goes through rigorous tiered training, starting from our more straightforward accounts, to eventually mastering all aspects of our advanced commercial and medical accounts.

API’s dispatch and programming staff will be available for your business twenty four hours a day, seven days a week, 365 days a year. We are fully trained in all automated message delivery including email, fax, SMS text, Secure messaging, direct calling, etc. Your business will always have a member of our management and programming staff available to help implement any emergent protocol. Whether it is a staff holiday party, or lightning strikes your area’s cell tower, A Professional Image will be ready and available to handle your call volume and securely deliver your messages to the proper recipient!

A Professional Image offers a staff that is fully HIPAA-compliant. With over 30 years of experience serving the healthcare community nationwide, we appreciate and understand the challenges medical practices and healthcare organizations are facing today. API’s top priority is to work tirelessly to ensure your business is supported when presented with these challenges, and we view it as our responsibility to mitigate as many of these issues that may arise for your business as we can. We’ve built a network of relationships with businesses and professionals to help us help you maintain HIPAA-compliance.

We have implemented administrative, physical & technical safeguards as they pertain to our organization as a business associate of yours and undergo legal review/outside auditing for compliance. We have BAA’s in place with our business associates, and we have BAA’s to put in place with our customers.

When you choose A Professional Image as your business’s 24/7 answering service, you are choosing safety and quality for your clients, along with personalized and professional understanding of your business’s call needs. Let A Professional Image provide the quality service and care that your patients deserve.  Feel free to call us at 1-877-921-1300 or email info@aprofessionalimage.com to get a customized quote.