Medical Office Integration with Answering Service

Jan 11, 2023

A Professional Image is a medical answering service located in Mesa, AZ. API has been in business since 1986. With the latest technology in the answering service industry, API provides live transfer of calls, customized call handling and scripting to ask the most important questions that are needed to provide the patient care YOUR patients deserve. Our customizable wrap up announcement played for patients with an emergency provides details of their call back and gives them the peace of mind that a provider will contact them.

When hiring A Professional Image, you can save time and money with the convenience of having a HIPAA compliant answering service for on-call and after-hours needs. Most offices are now receiving a break in their insurance costs if they are utilizing a live 24 hour / 7 day a week answering service.

Due to the nature of clients that API handles, we are required to adhere to the rules and regulations of HIPAA. Our answering service is also required to follow the regulations of the Patient Health Information (PHI). This means that you are assured of professionalism in the manner which your patients and their information is handled.

API has been providing Hospital Liaison assistance with admissions and consults to hospitals that utilize a Hospitalist Program. This includes assigning a rounding physician on a 24-hour shift based on the hospitalist schedule provided by your office. This sometimes includes specific admission such as a Floor admission, Observation admission or any other type of admission or consult. A report is sent daily to provide logging of all transactions in the 24-hour period. The Hospital Liaison staff is available to providers and their office staff 24 hours for any questions, staffing changes, etc.

API is very well versed in handling all medical specialties including but not limited to Cardiology, Pediatrics, Neurology, Neurosurgery, Orthopedics, Trauma Surgeons, Thoracic and Vascular Surgeons, Home Health, Hospice. Each account is set up with their own set of preferences, on call schedules, scripting options, daily reporting via fax or email and Secure Message delivery available.

API can provide overflow service during your office hours to free up your staff to take care of patients that are in office. API can also upload your patient appointments into the system and a report can be sent to you stating what the patient is needing such as confirmation, reschedule, cancellation or even needing to schedule a new patient appointment. This can be emailed as taken, hourly, etc.

Most offices are looking for secure ways to communicate with their physicians. A Professional Image offers a Secure Message APP as well as being able to integrate with third party vendors such as pMD, EVigils and Tiger Text. Once a provider reads the message, our dispatching staff is notified that the call has been handled and no follow up is required. In addition, your office can use the API Secure Desktop version to communicate with your doctors throughout the day to send secure messages as well.

Let A Professional Image provide the quality service and care that your patients deserve. Feel free to call us at 1-877-921-1300 or email to get a customized quote.