Remote Medical Receptionist

Mar 1, 2023

A Professional Image offers 24/7 remote medical receptionists services.

A remote medical receptionist performs the same duties as an in-person medical receptionist but works from a remote location. This means they interact with patients and healthcare providers through various communication channels such as phone, email, or teleconferencing software.

A Professional Image offers the following services:

Answering phone calls and collecting information from patients, hospitals, labs and pharmacies.

  1. Answering basic questions about location, fax number, office hours,etc
  2. Filter out routine vs urgent calls
  3. Deliver calls based on office protocols.
  4. Ability to confirming appointments, location and appointment type to patients.
  5. Collecting statistical data and reporting.

API’s remote medical receptionists has excellent communication and customer service skills, as well as strong attention to detail and organizational abilities.

There are several benefits of using a medical remote receptionist:

  1. Increased efficiency: A remote receptionist can help increase the efficiency of your medical practice by answering calls promptly and filtering out calls, which reduces the workload on your staff.
  2. Cost-effective: Hiring a remote receptionist is often more cost-effective than hiring an in-house receptionist, as it eliminates the need for additional office space, equipment, and other overhead costs.
  3. Availability: A remote receptionist can provide 24/7 availability, which ensures that patients can reach your practice at any time, even outside of regular business hours.
  4. Improved patient experience: A remote receptionist can provide a more personalized and friendly experience for your patients, which can improve their overall satisfaction with your practice.
  5. Flexibility: A remote receptionist can provide flexibility in scheduling, allowing you to scale up or down as needed depending on the demand for your services.

Overall, a medical remote receptionist can help your practice run more smoothly and efficiently, while also improving the patient experience and reducing costs.

A Professional Image has the most up-to-date technology available for processing calls, delivering messages, and reporting.  This equipment is on site in Mesa, Arizona and is serviced by a staff IT employee.  API has invested in backup systems including UPS/On Site Generator, Routers, Telco and Internet, and a backup phone system.  A Professional Image is a 24/7 family business that has serviced the medical community since 1986. Our staff is local and located in the United States.